Email is the best way to reach the studio. I read every message and reply within a few days — sometimes faster, occasionally a little slower if I'm away from a desk or deep into a long project. There is no contact form, no ticketing system, and no automated reply. A real person reads every email and writes back.
The address is [email protected].
If you'd like something made — a crochet blanket in particular colours, a watercolour pet portrait, a print in a size not listed in the shop — the right first message is a short one. Describe what you're after and roughly when you'd need it. You don't need every detail worked out at this stage; that's what the back-and-forth is for.
For crochet commissions, helpful things to include: the intended use (baby gift, sofa throw, wedding present), any colour preferences, and the recipient's general taste if it's a gift. For watercolour commissions — pet portraits especially — a few reference photographs make an enormous difference. Outdoor shots in natural daylight show a pet's real colouring far better than indoor photos under artificial light.
Once I have your message I'll reply with a quote and a rough timeline. For most pieces I ask for a 50% deposit before I start, with the balance due when the piece is finished and before it's posted. The full process, including pricing guides for each category, is on the commissions page.
If you've seen a photograph somewhere on the site — or on social media, or described in a journal entry — and you'd like a print, send a short description of the image (or attach a screenshot) and I'll confirm availability, current pricing, and the sizes it works well at. Most of the photography catalogue is available as archival giclée prints on Hahnemühle paper; a small number of older images are no longer in the active range but may be available as private orders depending on edition status.
Standard print sizes and pricing are listed on the commissions page. Framing is an available add-on — I use a local framer whose work is clean and simple.
The dog portrait and swan series get asked about most. If you're after one of those specifically, just say which animal or which series and I'll point you to the current editions.
Questions about crochet, yarn, or technique are welcome. The guide pages on the site may already answer what you're looking for — Crochet Basics, Amigurumi for Beginners, and the beginner yarn guide cover a good range of the common questions.
For licensing enquiries relating to photographs — editorial or commercial use — email with as much context as you can. The studio handles these individually.
Most emails get a reply within two or three working days. During the busiest commission seasons — October through December, and March into April — it can stretch to four or five days. If you've sent a message and not heard back within a week, a gentle follow-up is welcome. Occasionally an email doesn't make it through.
The studio is run by one person. There's no team filtering the inbox or managing a queue. The reply you get will be from the person who made the thing.